Terms of Service

OVERVIEW

Welcome to SILIWOILD™! Throughout our website and digital services, the terms “we”, “us”, and “our” refer directly to SILIWOILD™. We operate this online storefront, offering high-performance outdoor footwear, modular trail packs, technical hardshell jackets, and related outdoor gear (collectively, the “Services”) to provide you with a premium gear shopping experience. Our store is hosted on Shopify Inc., which supplies the underlying e-commerce platform enabling us to deliver our products to you.

By browsing our website or purchasing from our catalog, you engage in our Services and agree to be bound by these terms and conditions (“Terms of Service” or “Terms”), including all supplemental policies linked herein.

Please review these Terms of Service carefully prior to accessing or making a purchase on our platform. By accessing or using any part of our site, you signify your unconditional acceptance of these Terms. If you do not agree with every provision set forth in this agreement, you must refrain from accessing our store or using our Services.

SECTION 1 - ELIGIBILITY & ACCOUNT RESPONSIBILITIES

By consenting to these Terms of Service, you affirm that you are at least the legal age of majority in your state, province, or country of residence, or that you have reached the age of majority and have granted us consent to allow your minor dependents to use this site on devices under your control.

To access features or complete transactions on our storefront, you may be requested to provide personal details such as a valid email address, billing information, and delivery details. You warrant that all information submitted to SILIWOILD™ is truthful, current, and complete. You are solely responsible for protecting your account credentials and for all activities carried out under your profile. Account transfers or assignments to third parties are strictly prohibited.

SECTION 2 - TECHNICAL APPAREL & GEAR SPECIFICATIONS

We make every reasonable effort to portray the textures, colors, and structural features of our TerraGrip trail shoes, ExoMesh backpacks, and ThermoAdapt waterproof hardshells as accurately as possible. However, because actual color rendering depends on your screen hardware and display configuration, we cannot guarantee that your device will display product hues with complete accuracy.

All technical descriptions, material specs, and product prices are subject to modification at any time without advance notice at our sole discretion. We reserve the right to discontinue any equipment line or restrict order quantities on a per-customer, regional, or jurisdictional basis.

SECTION 3 - ORDER AUTHORIZATION & PERSONAL USE

Submitting an order through our checkout constitutes an offer to purchase. SILIWOILD™ reserves the right to accept, adjust, or decline your order for any legitimate business reason, including inventory availability, errors in item details, or fraud prevention checks. Your order is formally accepted only after payment processing is complete and shipment confirmation is issued.

Please review your order carefully before submitting, as our automated fulfillment systems may prevent modifications once processing begins. All gear purchased from SILIWOILD™ is intended exclusively for personal, non-commercial use; commercial resale, unauthorized distribution, or unauthorized export is strictly prohibited.

SECTION 4 - PRICING, TAXES & PAYMENT PROCESSING

All pricing listed on our platform is denominated in United States Dollars (USD) and is subject to change without prior notice. Rates applied to any transaction will be those in effect at the exact moment your order is placed. Posted prices do not include applicable local sales taxes, shipping charges, or international import duties, which are itemized during checkout.

You agree to supply accurate and complete billing and account information for all purchases. You represent and warrant that: (i) the credit card or payment credentials supplied are valid, (ii) you hold proper legal authorization to utilize the payment method, and (iii) all charges incurred will be honored by your card issuer or financial institution.

SECTION 5 - FREIGHT & DISPATCH RISK

Estimated transit times and delivery windows provided across our platform are carrier projections only and do not constitute legally guaranteed arrival dates. SILIWOILD™ assumes no liability for shipping delays caused by freight carriers, destination customs clearance, or force majeure events. Title and risk of loss for all purchased merchandise transfer to you once we hand the package over to the transport carrier.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

All digital assets comprising our Services—including brand marks, logos, custom iconography, product photography, copy text, layout designs, and software scripts—are the exclusive intellectual property of SILIWOILD™, its affiliates, or its licensors, protected by U.S. and international copyright, trademark, and patent laws.

You are granted a limited, non-exclusive license to access our platform solely for personal, non-commercial shopping purposes. Reproducing, republishing, modifying, distributing, or scraping any content from our Services without explicit prior written consent from SILIWOILD™ is strictly forbidden.

SECTION 7 - INTEGRATED THIRD-PARTY TOOLS

We may grant access to optional third-party software utilities or integrated platform tools over which we exercise no direct control or monitoring. You acknowledge and agree that access to such tools is provided on an “as is” and “as available” basis without warranties, conditions, or endorsements of any kind. Use of any optional third-party tools is conducted entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS & EXTERNAL WEBSITES

Our platform may feature hyperlinks leading to third-party domains or external services operated independently of SILIWOILD™. We are not responsible for examining or evaluating the content, accuracy, or privacy practices of external websites. We bear no liability or responsibility for any damages, losses, or disputes arising from your interactions with third-party platforms.

SECTION 9 - SHOPIFY PLATFORM RELATIONSHIP

SILIWOILD™ operates on the e-commerce architecture provided by Shopify Inc. While Shopify supplies the underlying online storefront software, all commercial transactions take place directly between you and SILIWOILD™. You acknowledge that Shopify is not liable for product quality, order fulfillment, or sales disputes resulting from your purchases on our storefront.

SECTION 10 - PRIVACY POLICY & DATA PROTECTION

Personal information collected during your visits or transactions is managed in compliance with our Privacy Policy. Because our platform is hosted by Shopify, certain interaction telemetry is also processed under Shopify’s global data protection standards.

SECTION 11 - CUSTOMER REVIEWS, FEEDBACK & SUBMISSIONS

If you submit product reviews, equipment feedback, suggestions, ideas, or promotional content (collectively, “Feedback”), you grant SILIWOILD™ a perpetual, royalty-free, worldwide, sublicensable license to edit, copy, publish, distribute, and utilize such Feedback in any medium for commercial or non-commercial purposes. We carry no obligation to keep Feedback confidential, pay financial compensation, or respond to submissions.

We reserve the right to monitor, modify, or remove user content that we determine in our sole discretion to be unlawful, defamatory, offensive, or infringing upon third-party intellectual property rights.

SECTION 12 - ERRORS, INACCURACIES & OMISSIONS

On occasion, information on our platform may contain typographical errors, inaccuracies, or omissions regarding product details, pricing, promotional discounts, freight charges, or stock availability. SILIWOILD™ reserves the right to correct any errors, update information, or cancel orders if any details on the Services are inaccurate at any time without prior notice (including after you have submitted an order).

SECTION 13 - PROHIBITED USES & PLATFORM CODE OF CONDUCT

You are authorized to access and use our platform exclusively for lawful purposes. You are strictly prohibited from utilizing our site or its content:

  • For any unlawful, fraudulent, or malicious activity;

  • To violate any federal, state, local, or international regulations or ordinances;

  • To infringe upon or misappropriate our intellectual property or the rights of others;

  • To harass, defame, intimidate, or harm any individual or employee;

  • To submit false, misleading, or deceptive information;

  • To upload viruses or malicious software that disrupts platform security or operation;

  • To scrape, crawl, phish, or harvest personal details of other users;

  • To circumvent or tamper with security features of the Services.

We reserve the right to suspend or permanently disable your account without notice if you engage in any prohibited conduct.

SECTION 14 - TERMINATION OF AGREEMENT

These Terms of Service remain in effect until terminated by either you or SILIWOILD™. You may terminate this agreement at any time by discontinuing your use of our platform. We reserve the right to revoke your access to our Services without prior notice if you breach any term within this agreement. Provisions concerning Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, and Governing Law shall survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY SILIWOILD™, ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT REPRESENTATIONS, CONDITIONS, OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED—INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OUTDOOR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ERROR-FREE.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SILIWOILD™, OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES—INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR LOSSES—ARISING OUT OF YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED THROUGH OUR STORE.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SILIWOILD™, Shopify, and our respective parent entities, subsidiaries, officers, directors, agents, contractors, and employees from any third-party claims, liabilities, damages, or legal fees arising out of (1) your breach of these Terms of Service, (2) your violation of any law or third-party rights, or (3) your misuse of our Services.

SECTION 18 - SEVERABILITY

If any provision within these Terms of Service is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall nevertheless be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of remaining provisions.

SECTION 19 - ENTIRE AGREEMENT & NON-WAIVER

Our failure to enforce or exercise any right or provision under these Terms of Service shall not constitute a waiver of such right. These Terms, along with any operational policies published on this platform, constitute the complete agreement between you and SILIWOILD™, superseding all prior oral or written communications.

SECTION 20 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate commercial agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States. You and SILIWOILD™ explicitly consent to the exclusive jurisdiction and venue of the state and federal courts located in Santa Clara County, California.

SECTION 21 - AMENDMENTS TO TERMS

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to modify, replace, or update any part of these Terms by publishing updates to our website. Your continued use of or access to our Services following posted changes constitutes acceptance of those updates.

SECTION 22 - CONTACT INFORMATION

Questions or official notices regarding these Terms of Service should be directed to our customer support team:

  • 🏢 Company Name: SILIWOILD™

  • 📍 Corporate Address: 5160 Cherry Ave, San Jose, CA 95118, United States

  • 📞 Phone / Text: +1 (669) 234-5700

  • ✉️ Support Email: service@mistveilp.com