Return and Refund Policy

At SILIWOILD™, we stand behind the durability and performance of our technical outdoor footwear, modular backpacks, and weather-proof hardshells. We want you to feel completely confident equipping your next adventure. If a product does not meet your expectations or arrives damaged from transit, our dedicated customer care team is here to ensure a straightforward and hassle-free return or exchange process.

1. 30-Day Return Policy & Requirements

We offer a 30-day satisfaction guarantee, providing you with 30 calendar days from the date your shipment is delivered by the logistics carrier to request a return.

To qualify for a standard return and full product refund:

Unworn & Unused Trail Condition: Footwear, outerwear, and trail packs must remain completely unwashed, unworn outdoors, and free of dirt, pet hair, or trail wear.
Original Packaging & Tags: Items must be returned in their original box or protective packaging with all product hangtags, modular accessories, and inserts intact.
Proof of Purchase: An official order number or invoice receipt from the SILIWOILD™ online storefront is required.

2. How to Request Return Authorization

To ensure your returned items are routed and processed accurately at our distribution center, all packages must receive official authorization prior to being shipped back.

Contact Customer Support: Email our team at service@mistveilp.com with your Order ID and the reason for your return.
Receive Approval & Instructions: Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) along with detailed package drop-off instructions.
Dispatch Your Return: Securely box your gear and affix the provided return label before handing it to the designated carrier.

⚠️ Important Notice: Packages returned without prior authorization or an active RMA number cannot be processed or refunded by our warehouse.

3. Shipping Damage, Defects, & Order Discrepancies

Please inspect your technical jackets, trail shoes, and backpacks immediately upon delivery.

If your item arrives defective out of the box, damaged during transit, or differs from what you ordered, please contact us at service@mistveilp.com within 72 hours of delivery. Please include clear photographs showing the product issue alongside your shipping label so our team can arrange a complimentary replacement right away.

4. Non-Returnable & Non-Refundable Items

To maintain strict health, safety, and operational standards across performance outdoor apparel and trail equipment, certain items are excluded from standard returns:

Outerwear or trail footwear that has been worn outdoors, washed, or soiled
Custom-altered or personalized technical gear
Final clearance merchandise, promotional samples, and gift cards
Original flat-rate shipping fees paid during checkout

If you are unsure whether your item qualifies for a return, please reach out to our customer care team before starting the process.

5. Product Exchanges

The quickest way to exchange your item for a different size, color, or gear model is to:

Contact customer support to initiate an authorized return for your original, unused item.
Once your return is accepted, place a separate new order through our storefront for your preferred item.

6. European Union Right of Withdrawal (14-Day Cooling-Off Period)

For shipments delivered to destinations within the European Union, you hold the legal right to cancel or return your order within 14 calendar days of physical receipt, for any reason and without justification.

Eligibility: Items must remain unused, unworn, in original retail packaging with all tags attached, and accompanied by valid proof of purchase. This right applies in addition to our standard 30-day policy.

7. Warehouse Inspection & Refund Timeline

Once your return shipment reaches our processing facility, our quality assurance team will inspect the condition of the gear within 3 to 5 business days.

Refund Authorization: You will receive an automated email notification confirming whether your refund has been approved based on item condition.
Payment Credit: Approved refunds will be automatically issued back to your original payment method within 10 business days.
Financial Provider Delays: Please note that your issuing bank or credit card company may require additional processing time (typically 3 to 5 business days) to post the credit to your statement.

If more than 15 business days have passed since your refund was approved and you have not received your credit, please contact us at service@mistveilp.com.